Dashboard
a summary of the selected month
tickets per day
by category
by team member
by type of request
still open
Tickets
click a ticket to edit it
| # | date | complaint by | complaint details | category | assigned to | status | resolved | time |
|---|
Monthly report
check the report below, then download it for your manager
Passwords
locked with your master password. only this browser on this computer has them.
Import and settings
import from excel
choose one or more "Tickets Manage" excel files (hold ctrl to pick several), then pick one sheet or everything. tickets already in the app are not added twice. the files stay on this computer.
your name
new tickets are assigned to you by default.
it team
one name per line. these appear in the "assigned to" list.
categories
one per line. keep this list short so the charts stay readable.
backup
tickets are saved only in this browser on this computer. clearing browser data deletes them, so download a backup every week.